MWIDM goes well beyond the planning and implementation phase and offers a variety of managed services to assure that IT organizations continue to have successful outcomes with their Identity and Access Management installations. Once the solution is fully deployed, we remain engaged with your teams and committed to your success with the following services offerings:

MWIDM Administration

For clients that don’t have the skills or staff in house to optimally manage their security technology deployments, our experts easily and remotely manage the day to day tasks and upkeep for them. Responsibilities include:

  • Maintain users and user security, including on boarding, off-boarding, and password management
  • Security configuration and administration
  • User provisioning to applications
  • Batch job initiation, scheduling and monitoring
  • Performance monitoring and tuning
  • Reporting
  • End user support as it relates to the security infrastructure
  • End to end support issue management
    • Custom SLA’s available
    • Outcomes can include user education, enhancement request, or vendor Support Ticket.

MWIDM SiteMinder Monitoring

For clients that need an extra level of oversight or coverage to assure uptime and availability of CA Single Sign-On, our experts remotely watch over your deployment 24×7 to give you the confidence that your implementation is well tuned and functioning optimally. Responsibilities include:

  • Proactive CA Single Sign-On monitoring
  • System event review and issue mitigation
  • Performance tuning and best practice analysis
  • Periodic system health reporting.

MWIDM Security Strategy and Training 

For clients that require architecture guidance and mentorship of junior staff on a part-time basis, MWIDM provides a pool of support hours on a weekly, monthly, or annual basis. This strategic support time can be used for a variety of planning activities including:

  • Security environment road mapping
  • Architectural oversight for key initiatives
  • High-level design
  • Education curriculum development
    • Product-based training modules
    • New employee training
    • Security administrator training
    • “Quick Reference” cards or library for common tasks
    • Creation of “How To” videos.

MWIDM Full Time Staff

MWIDM offers full time staff augmentation options for clients that need a knowledgeable resource to act as a daily member of their security teams. Full time staff members are available at Architect, Senior Consultant, and Consultant levels to cover a variety of products including CA Single Sign-On, CA Identity Manager, and CA API Gateway. Responsibilities include:

  • Security strategy and design
  • Product upgrade planning and execution
  • Enhancements or expansion of existing functionality including:
    • Application on boarding
    • Federation enablement
    • Integration support
    • Business process enhancement
  • Education and mentoring
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