End User Services

To capture the largest return on new technologies, systems and operations, leaders must utilize proven and repeated processes for managing IT asset inventories; deploying technologies; and providing desktop, service desk, walk-up and enterprise mobility services. They also must ensure they have the most qualified and reliable professionals in place.

While our proprietary Staffing Quality Process ensures you receive the best match of talent for your needs, our scalable delivery model (including staff augmentation, managed services, and on-site, on-shore and off-shore outsourcing through MWIDM Support Services) ensures you have a flexible, high-performing end-user support model. With the right people in place and proven processes and technologies, we help deliver exceptional end-user experiences.

Select End User Services Skills

  • Desktop support/engineering
  • IT project management
  • IT program management
  • Project coordination
  • Help desk technical support
  • Help desk analysis
  • Service desk technical support
  • Service desk analysis
  • Computer operations
  • Application technical support
  • Hardware technical support
  • POS technical support
  • PC technical support
  • Field service technical support
  • AV technician support/engineering
  • Desktop support administration
  • Identity access management (Tier 1)

Select Technologies

Operating systems (PC & tablet)

  • Windows XP, 7, 8, 10
  • Apple iOS 8, 9, X
  • Chrome OS
  • Linux¬† (Ubuntu, Debian, Linux Mint, Red Hat)

Mobile operating systems

  • Apple iOS
  • Google Android
  • Blackberry OS
  • Symbian
  • Windows Phone

Productivity and collaboration software

  • Adobe Creative Suite
  • Google Docs, Google Apps for Work
  • IBM Notes
  • Microsoft Office, Exchange, Office 365, SharePoint, Yammer
  • com Chatter

Industry-specific applications

  • CRM (e.g., Salesforce.com, Siebel)
  • Intuit
  • ERP (e.g., Microsoft Dynamics)
  • Industry-specific (e.g., Cerner, Epic)
  • Proprietary and commercial

IT service desk software

  • BMC Remedy
  • CA Service Desk Manager
  • GoToAssist
  • HEAT
  • HP Service Anywhere
  • Track-It!

IT Service Management

  • ServiceNow
  • BMC
  • Cherwell
  • HP Service Manager
Contact Us

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